PXI
National Health CouncilPatientLink
Patient Experience + Innovation Center

PXI PatientLink

The B2B matchmaking and facilitation service connecting technology companies, pharma, and AI developers with vetted patient organizations for authentic, structured collaboration.

PatientLink is PXI's facilitation and matchmaking service — the operational bridge between innovators who need patient expertise and the patient organizations who hold it. We don't just make introductions; we structure the engagement, ensure equitable compensation, and provide the governance frameworks that make collaboration meaningful and replicable.

Whether you're a technology company seeking trusted testers, a pharmaceutical firm integrating patient preference information into device development, or a startup auditing your algorithm for bias, PatientLink connects you with the right patient communities — vetted, prepared, and ready to partner.

For patient organizations, PatientLink creates new revenue streams and ensures your community's expertise is valued, compensated, and protected throughout every engagement.

Connect with PatientLink
The Process

How PatientLink Works

PatientLink operates as a structured facilitation service — not a directory or a one-time referral. Every engagement is scoped, governed, and evaluated to ensure it delivers real value to both innovators and patient communities.

01

Submit Your Need

Tell us what you're building and where patient expertise would add value — whether that's usability testing, preference research, bias auditing, or co-design.

02

Matched to the Right Community

PXI's team reviews your request and identifies the most relevant patient organizations from our vetted network, considering disease area, demographics, and engagement type.

03

Structured Engagement Design

We co-design the engagement with you and the patient organization — defining scope, timeline, compensation, data governance, and expected deliverables.

04

Facilitated Collaboration

PXI facilitates the engagement, ensuring both parties have what they need to collaborate effectively and that patient voices are genuinely heard and integrated.

05

Outcomes & Documentation

We document findings, capture patient perspectives, and help you translate insights into product improvements, regulatory submissions, or published research.

What We Offer

PatientLink Services

PatientLink offers three core service lines, each designed to integrate patient expertise at a different stage of the AI product lifecycle.

🧪

"AI Trusted Tester" Network

Engage patients from the very start — before your product ever reaches market. PatientLink's Trusted Tester Network connects technology companies with vetted, trained patient cohorts across disease states and demographics to beta-test AI care navigation tools, chatbots, and diagnostic algorithms. Build with confidence, launch with trust.

Trusted TestingBeta ProgramsSubscription Model
🎯

Direct Patient Input (DPI) Integration Service

PatientLink embeds patient perspectives into the earliest stages of AI and medical device development — long before regulatory submission. By integrating patient preference information (PPI) and lived experience into product design from day one, developers build tools that are more effective, more equitable, and more likely to achieve real-world adoption.

Medical DevicesPatient PreferenceReal-World Data
⚖️

Health Equity AI Audits

A specialized matching service pairing tech developers with advocates from underserved communities to audit algorithms for bias before they go to market. Ensure your AI performs equitably across race, gender, age, language, and socioeconomic status — with documented patient input to support regulatory and payer conversations.

Health EquityBias AuditingUnderserved Communities
Now Open

Active Programs

Active ProgramPaid Opportunity

Microsoft AI Copilot Health Trusted Tester Program

National Health Council (NHC)Microsoft

Microsoft is recruiting paid patient testers to evaluate its AI Copilot Health features. This is a unique opportunity for patients and caregivers to directly influence how one of the world's leading technology companies builds AI health tools — and get compensated for their expertise.

PXI is facilitating the recruitment and coordination of patient testers through its PatientLink network. Testers will provide structured feedback on usability, accuracy, and trustworthiness of AI-generated health content.

Lead Partners
NHC & Microsoft
Focus Area
AI Health Copilot
Status
Actively Recruiting
Compensation
Paid Testers
Who Benefits

Who Should Use PatientLink?

💻

Technology Companies

Legacy tech giants and AI startups building health platforms who need real-world patient validation before launch.

🔬

Pharmaceutical & Biotech

R&D and commercial teams integrating patient preference information into AI-driven drug development and clinical trials.

🏥

Medical Device Manufacturers

Companies developing AI/ML-enabled devices requiring patient preference information (PPI) under MDIC frameworks.

🧬

Contract Research Organizations

CROs integrating patient perspectives into AI-assisted clinical trial design and execution.

🌍

Patient Advocacy Organizations

Disease-specific organizations looking to create new revenue streams by providing vetted patient communities for structured collaboration.

📋

Health Systems & Payers

Organizations implementing AI care tools who need patient input to ensure adoption, equity, and trust across their populations.

Connect with PatientLink

Connect with a Patient, Caregiver, or Community

Whether you're an innovator seeking patient expertise or a patient organization ready to partner, tell us about your needs and we'll match you with the right community.

All inquiries are reviewed by the PXI team within 5 business days.

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